Terms and Conditions

Company information

Casa Astrid

Predikherenlei 12
9000 Ghent

0475 25 64 00

BE 0561 915 753
RPR Ghent

Article 1: General provisions

The e-commerce website of Casa Astrid, a trademark of ADL GCV, a Comm v. With registered office at Predikherenlei 12, 9000 Ghent, VAT BE BE 0561 915 753, RPR Ghent, (hereinafter ‘Casa Astrid’) offers its customers the possibility to purchase the products from its web shop online.
These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the Casa Astrid web shop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by Casa Astrid.

Article 2: Price

All stated prices are expressed in EURO, always including VAT and all other duties or taxes that are obligatory to be borne by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately. For delivery within Belgium, 6 EURO including VAT is charged, with free shipping for orders from 50 EURO. For shipments to the Netherlands and Luxembourg, 15 EURO including VAT is charged, with free shipping from 290 EURO. Shipments to France are charged 20 EURO including VAT, with free shipping from 290 EURO.
The indication of price only refers to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Apparent mistakes or errors in the offer are not binding for Casa Astrid. As far as the correctness and completeness of the information provided, Casa Astrid is only bound to an obligation of means. Casa Astrid is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.
The offer is always valid while stocks last and can be adjusted or withdrawn at any time by Casa Astrid. Casa Astrid cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

To purchase a product online, the product must be added to the shopping cart, after which the delivery details and billing details of the Customer must be entered. Payment can be made online via Bancontact / Mister Cash, credit card (via Paypal) or manually by bank transfer to account number BE81 0689 0085 8124. Once this page has been completed, the Customer accepts the General Terms and Conditions and the order is confirmed by clicking the ‘Place Order’ button. Once these steps have been completed, the purchase is final. When using a bank transfer, the order is only considered final when Casa Astrid has received the payment.
Casa Astrid reserves the right to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.

Article 5: Delivery and execution of the agreement

Items ordered through this webshop are delivered in Belgium, the Netherlands, Luxembourg and France.

Deliveries are made ready for shipment within 2 working days and sent via bpost. Once shipped, shipping takes an average of 1 to 2 business days. For the costs of shipping, see article 2.

Unless otherwise agreed or expressly stated otherwise, the goods will be delivered to the Customer’s place of residence within 30 days of receipt of the order.

Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to Casa Astrid.

The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Casa Astrid.

Article 6: Retention of title

The delivered items remain the exclusive property of Casas Astrid until full payment has been made by the Customer.

The Customer undertakes, if necessary, to inform third parties of the retention of title of Casa Astrid, for example to anyone who would seize articles that have not yet been fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from Casa Astrid.

The Customer has the right to withdraw from the agreement within 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the date on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the good. ”

To exercise the right of withdrawal, the Customer must inform Casa Astrid, Predikherenlei 12, 9000 Ghent, astrid @ Casa Astrid.be by means of an unambiguous statement (e.g. in writing by post or e-mail) of his decision to accept the agreement. revoked. The Customer can use the model withdrawal form , but is not obliged to do so.

“The Customer can do it model withdrawal form or send another clearly formulated statement via the contact form on our website www.casa-astrid.com/contact . If the Customer makes use of this option, we will immediately send the Customer a confirmation of receipt of his withdrawal on a durable medium (eg by e-mail) “.

In order to meet the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to Casa Astrid, Predikherenlei 12, 9000 Ghent, without delay, but in any case no later than 14 calendar days after the day on which he has communicated his decision to cancel the agreement to Casa Astrid. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods will be borne by the Customer.

If the returned product has lost value in any way, Casa Astrid reserves the right to hold the Customer liable and claim compensation for any depreciation of the goods resulting from the use of the goods by the Customer. which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

If the Customer cancels the agreement, Casa Astrid will refund all payments received from the Customer up to that moment, including the standard delivery costs, to the Customer within a maximum of 14 calendar days after Casa Astrid has been informed of the Customer’s decision to to cancel the agreement. In the case of sales agreements, Casa Astrid can wait with the repayment until it has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.

Any additional costs as a result of the Customer’s choice of a method of delivery other than the cheapest standard delivery offered by Casa Astrid will not be refunded.

Casa Astrid will reimburse the Customer with the same payment method that the Customer used for the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal if the packaging of the goods has been opened and the good therefore shows signs of use.

Article 8: Warranty

Under the law of 21 September 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact Casa Astrid and return the item to Casa Astrid at his expense.
When a defect is established, the Customer must inform Casa Astrid as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been established. Afterwards, any right to repair or replacement lapses.

The (commercial and / or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable, delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.

Article 9: Customer service

Casa Astrid’s customer service can be reached by e-mail at astrid@casa-astrid.com or by post at the following address: Casa Astrid, Predikherenlei 12, 9000 Ghent. Any complaints can be directed to this.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights that Casa Astrid has, in the event of non-payment or late payment from the date of the breach of contract, the Client will owe interest of 10% per year on the unpaid amount by operation of law and without notice. In addition, the Customer is legally obliged to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Casa Astrid reserves the right to take back items that have not been (fully) paid.

Article 11: Privacy

The person responsible for processing, Casa Astrid respects the Belgian law of December 8, 1992 regarding the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes: processing the order, sending newsletters (if agreed).

You have a legal right to inspect and, if necessary, correct your personal data. Subject to proof of identity (copy of identity card), you can submit a written, dated and signed request to Casa Astrid, Predikherenlei 12, 9000 Ghent, astrid@casa-astrid.com , obtain a written notification of your personal data free of charge. If necessary, you can also request to correct the data that is incorrect, incomplete or not relevant.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this you can always contact Casa Astrid, Predikherenlei 12, 9000 Ghent, astrid@casa-astrid.com .

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details confidential and for the use of his password. Your password is stored encrypted, so Casa Astrid has no access to your password.
Casa Astrid keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at astrid@casa-astrid.com .

Article 12: Use of cookies

During a visit to the site, ‘cookies’ can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you visit a website. Cookies cannot be used to identify persons, a cookie can only identify a machine.

‘First party cookies’ are technical cookies that are used by the visited site itself and that aim to make the site function optimally. For example: settings that the user has made during previous visits to the site, or even: a pre-filled form with data that the user has made during previous visits.

‘Third Party cookies’ are cookies that do not come from the website itself, but from third parties, eg an existing marketing or advertising plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Infringement of validity – non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Casa Astrid to enforce any of the rights listed in these Conditions, or to exercise any right thereof, will never be regarded as a waiver of such provision and will never affect the validity of these rights. .

Article 14: Change of conditions

These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Casa Astrid. In the event of a conflict, these Terms and Conditions will prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law – Disputes

Belgian law is applicable, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform ( http://ec.europa.eu/consumers/odr/ ).

© 2020 Casa Astrid. Website by North Digital .