Customer service

  • D.To create an account, you do not have to enter the same information every time you want to order from us. You can create your account here or you can start shopping and create your account during checkout.

  • Click on “Register” at the top right, followed by “Create an account” and fill in your personal details.

  • We accept online payments with Bancontact / Mister cash, Visa, Mastercard and Paypal and manual bank transfers.

  • For shipments within Belgium € 6 is charged. Orders over € 50 are shipped free of charge.

  • All orders are shipped within 2 business days. Your package will be carefully prepared and handed over to a bpost courier. Allow 1 to 2 working days for deliveries within Belgium and the Netherlands.

  • In your shopping cart you will find a field to enter the discount code. If you have not entered this in the shopping cart, you can still do so during checkout. Click on “Enter your code here” at the top. Keep in mind that we cannot apply discount codes to your order afterwards if you have forgotten to use them.

  • Unfortunately, it is not possible to cancel orders once they have been placed. If the order has only just been placed, you can contact us and indicate the reason for cancellation. As long as we have not yet started preparing your package, we can still manually reverse your order.

  • Are you not satisfied or have you changed your mind? Returning your order is certainly possible. As a customer you have up to 14 calendar days after receiving your order to change your mind. Send us an email and return your order to our address in Ghent: Predikherenlei 12, 9000 Ghent.

    We can only accept unopened bottles with no signs of use for return.

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